For inquiries, please check the privacy policy below, then use the input form.
Please note that it may take us 3-4 business days to reply.
* means a required field.

Protection of Personal Information
IDEC Factory Solutions Corporation recognizes that it is an important social responsibility of a company to properly protect and handle information that can identify a specific individual, such as the name, address, and email address (hereinafter referred to as "Personal Information") of customers, suppliers, business partners, etc. (hereinafter collectively referred to as "Customers").

Privacy policy

  1. Get information
    We will not acquire your personal information in an appropriate manner, forcibly disclose it, or acquire it by illegal or illegal means.In addition, the personal information you provide will be limited to the necessary range.

  2. purpose of use
    When we collect personal information from customers, we will specify the purpose of use and inform the customer in advance of the contents.

  3. Disclosure to third parties
    As a general rule, we will not provide your personal information to a third party without obtaining your consent in advance. 

  4. Disclosure to Customers
    We will respond to any questions or requests regarding Customers' Personal Information that we hold within a reasonable period of time and scope.

  5. Management system 
    We will take necessary and appropriate measures to prevent leakage, loss, damage, unauthorized access of customer's personal information, and other safety management of customer's personal information, and strive to build a management system. 

  6. Legal compliance
    We will comply with related laws and regulations, including the Act on the Protection of Personal Information.

  7. improvement
    We will continuously review our efforts and management system for the protection of Customers' Personal Information, including this Policy, and strive to improve it in accordance with changes in the environment.

About the Purpose of Use 
We will use the Personal Information provided for the following purposes.
< Regarding Customers' Personal Information >

  1. ○ Control equipment and harness products
    ○ Control software and application software
    ○ Robot systems that utilize industrial robots (including selling robots)
    ○ Library management systems, security systems
    (Hereinafter collectively referred to as "our Products and Services") 

  2. To sell and provide our Products and Services to Customers 

  3. To provide Customers with information about our Products and Services, new product information, information on exhibitions, seminars, and promotions, and other information that we think will be useful to them

  4. To make inquiries about the products and services that Customers handle 

  5. To carry out other work associated with (1) to (4) above

<Personal information of shareholders>
  1. To exercise and fulfill rights based on various laws and regulations 

  2. To manage and record general meetings of shareholders 

  3. To implement various programs for shareholders 

  4. To manage shareholders by creating data, etc. based on various laws and regulations

< Regarding job applicants' and interns' Personal Information >
  1. To make decisions on hiring or rejecting in the hiring selection process 

  2. To contact and notify applicants 

  3. To manage hiring work 

  4. To decide and communicate the details of internship training 

  5. When we use Personal Information for purposes other than the above, we will inform you of the purposes of use each time.

<About the use of cookies>

The website operated by our company (hereinafter referred to as "our Website") contains some pages that use cookies to offer accessing users a more convenient browsing experience. You can disable the cookie function via your browser's settings, but in that case, you may not be able to use all or part of the services on our website.  

* A cookie is a small piece of information sent by a web server to a user's browser, and may be stored as a file on the user's disk.The purpose is to store server information on the user side, and even if you leave the Web page once, you can identify the user's computer by reading the cookie stored in the user's browser when accessing again. It is a mechanism. The use of cookies allows us to identify the computer you are using, but we cannot identify you personally unless you enter your personal information.

Disclosure to third parties
We will not provide personal information to third parties except in the following cases. 

  1. When we obtained consent from the person him/herself 

  2. When we provide it in a state whereby a specific individual cannot be identified, such as statistical information 

  3. When we provide it to or use it with our affiliated companies to achieve the purposes of use 

*In this case, Personal Information will be used as follows.

 [Target personal information]
Name, address, telephone number, e-mail address and other personal information provided that are necessary to achieve the purpose of use.

[Person responsible for sharing personal information]
IDEC Factory Solutions Co., Ltd. (See below for contact information)
4. When outsourcing information provision and contact to other companies to the extent necessary to achieve the purpose of use 
(In that case, the Company imposes obligations on the contractor to prevent leakage of personal information and prohibit the use of personal information for purposes other than the intended purpose.)
5. When notifying in advance that it will be provided to a third party for the purpose of use 
6. When required by law, etc.

Disclosure, Etc.
If you have any questions or requests regarding the following, please contact us using the contact information below.

  1. About the purposes of use, content, or disclosure of your personal information 

  2. About correcting, adding to, or deleting from of the content of your personal information 

  3. About suspending the use of or deleting your personal information 

  4. Please also note that in these cases, we may confirm that the person who made the request is the person concerned. In addition, if we cannot answer, correct, delete, etc. for legal or other reasons, we will notify you accordingly.

About Where to Contact
Please find below the contact information for requests for disclosure, etc. of Personal Information held by us and inquiries about how it is handled.

【Contact for Inquiries】
Business Administration Department, IDEC Factory Solutions Corporation
TEL: 0586-73-8300 (Main line)
(Hours: Weekdays 9:00 to 12:00 and 13:00 to 17:00) (Excluding Saturdays, Sundays, national holidays and our holidays)
FAX: 0586-73-9697
(We can be contacted by fax 24 hours a day, but will answer during our business hours.)